These Terms and Conditions ("Terms") govern your use of the Comutte platform, operated by Eniena Technologies Limited(trading as "Comutte"), a company registered in Ghana with its office at 10 Aviation Road, Airport Residential Area, Accra ("we", "us", "our"). By accessing or using our website, mobile application, or WhatsApp booking service (collectively, the "Platform"), you agree to be bound by these Terms.
Comutte is a marketplace that connects passengers with licensed intercity bus operators in Ghana. We do not own, operate, or drive any vehicles. We facilitate the discovery of trips, seat reservations, and payment processing on behalf of operators. The contract of carriage is between you and the operator whose trip you book.
You must be at least 16 years old to use the Platform. By creating an account or completing a booking, you confirm that you meet this age requirement. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
You may book as a guest or create an account. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate information and keep it up to date.
When you initiate a booking, seats are held for 10 minutes while you complete payment. If payment is not received within this period, the reservation expires and seats are released. A booking is confirmed only when payment is verified — either automatically (card payment) or manually by an administrator (Mobile Money).
You may book up to 8 seats per transaction. All fares are set by operators and displayed in Ghana Cedis (GHS). We display the total price before you confirm your booking.
We accept payment by card (via Paystack) and Mobile Money (MoMo). The available payment methods may change and are displayed at checkout. By completing a payment, you authorise us to collect the fare on behalf of the operator.
For Mobile Money payments, you must include your booking reference in the payment note. Your seat hold remains active for 10 minutes; if payment is not confirmed within this window, the booking may expire.
You may cancel a confirmed booking subject to the following policy:
Refunds are processed to the original payment method and may take up to 10 business days to appear. If an operator cancels a trip, you will receive a full refund.
We offer an AI-assisted booking experience via WhatsApp. The WhatsApp assistant helps you search for trips and make bookings using automated responses. While we strive for accuracy, the assistant may occasionally misunderstand requests. Always verify trip details before confirming a booking. Standard data and messaging rates from your mobile carrier may apply.
Operators are independent businesses responsible for the safe operation of their vehicles, adherence to schedules, and compliance with all applicable transport regulations. Comutte is not liable for delays, cancellations, accidents, lost luggage, or any other incident arising from the operation of the trip. Any claims related to the journey itself should be directed to the operator.
As a user of the Platform, you have the right to:
To the maximum extent permitted by Ghanaian law, Comutte's total liability to you for any claim arising from your use of the Platform shall not exceed the amount you paid for the booking giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Without limiting the above, we are not liable for: (a) losses caused by operator cancellations, delays, or service failures; (b) losses arising from your failure to complete payment within the seat-hold window; (c) losses caused by inaccurate information you provided; or (d) losses arising from unauthorised access to your account due to your failure to maintain credential security.
If you have a complaint about a booking, payment, or the Platform, we encourage you to resolve it through the following process:
For booking disputes specifically (wrong fare charged, missing refund, operator no-show), you may also raise a dispute through the Platform at any time.
You agree not to:
All content on the Platform — including text, graphics, logos, and software — is the property of Eniena Technologies Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
We may update these Terms from time to time. Material changes will be communicated via the Platform or by email. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms or your use of the Platform shall be resolved in the courts of Ghana.
If you have questions about these Terms, contact us at:
See also our Privacy Policy.